Effective Date: 09/10/2023
At Rosa Bullion Pty Ltd (“Rosa Bullion,” “we,” “our,” or “us”), we are committed to providing a seamless and reliable delivery experience for your purchases. This Dispatch & Deliveries Policy outlines the guidelines and procedures we follow to ensure your orders are dispatched and delivered efficiently.
Order Processing Time
- Order Confirmation: Once you place an order through our e-commerce platform, you will receive an order confirmation email containing the details of your purchase. Please review this confirmation carefully to ensure accuracy. If you notice any discrepancies, please contact our Customer Support team immediately.
- Dispatch Time: We aim to dispatch orders promptly. Our standard order processing time is [Insert number of business days, e.g., 1-2 business days]. Please note that dispatch times may vary depending on the specific product and the volume of orders we receive.
- Shipping Options: During the checkout process, you may have the option to select a preferred shipping method. Shipping options may include standard delivery, express delivery, or other available options. The estimated delivery time depends on the chosen shipping method and your location.
Delivery Address
- Shipping Address: Ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delivery delays or issues caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our Customer Support team promptly.
Delivery Process
- Delivery Providers: We partner with reputable shipping carriers to deliver your orders. The choice of carrier may depend on your location and the specific products in your order.
- Tracking Information: For most orders, we provide tracking information that allows you to monitor the status of your delivery. You will receive an email with tracking details once your order is dispatched. Use this information to track your order’s progress and estimated delivery date.
- Signature Confirmation: Some orders may require a signature upon delivery, particularly for high-value items or specific delivery methods. Please ensure someone is available to sign for the package on the expected delivery date.
Delivery Timeframes
- Estimated Delivery: The estimated delivery timeframes depend on various factors, including your location, chosen shipping method, and the specific product(s) in your order. While we make every effort to meet estimated delivery times, we cannot guarantee exact delivery dates, as they are subject to factors beyond our control.
Lost or Damaged Packages
- Lost Packages: If you believe your package is lost or significantly delayed, please contact our Customer Support team as soon as possible. We will work with the shipping carrier to investigate the issue and resolve it promptly.
- Damaged Packages: If your package arrives visibly damaged, please do not accept the delivery. Instead, contact our Customer Support team immediately for further instructions. If you discover concealed damage after accepting the delivery, please document the damage with clear photographs and contact us within [Insert number of days, e.g., 3 days] of receipt.
Delivery Fees
- Shipping Costs: Shipping fees are calculated based on your selected shipping method, the weight of the products, and your location. The exact shipping cost will be displayed during the checkout process for your review.
Contact Us
If you have any questions or concerns regarding our Dispatch & Deliveries Policy, or if you require assistance with an order or delivery issue, please contact us:
Rosa Bullion Pty Ltd
rosabullion@hotmail.com
Please note that our Dispatch & Deliveries Policy is subject to change. The most recent version will be posted on our website with the effective date.