Effective Date: 27/09/2023

At Rosa Bullion Pty Ltd (“Rosa Bullion,” “we,” “our,” or “us”), we are dedicated to providing you with the highest quality products and services. We understand that there may be instances where you have concerns or issues with your purchase. This Refund and Returns Policy outlines our guidelines regarding refunds and returns for products purchased through our e-commerce platform.

Refund Policy

We strive to ensure your satisfaction with each purchase you make with us. However, please note that due to the nature of our products, we do not offer refunds for the following circumstances:

  1. Change of Mind: We do not offer refunds for purchases made due to a change of mind or for personal preferences.
  2. Market Fluctuations: Precious metal prices can fluctuate based on market conditions. We do not offer refunds or exchanges for changes in the market value of the products you have purchased.
  3. Order Cancellation: Once an order is placed and confirmed, it cannot be canceled or refunded.
  4. Damaged or Lost Packages: In the event that your package is damaged or lost during transit, please refer to our Shipping and Delivery Policy for the appropriate course of action.

Returns Policy

As a general rule, we do not accept returns for products unless there is a defect or issue with the product that is covered by our Warranty Policy. If you believe you have received a defective product or if there is an issue with your order, please follow these steps:

  1. Contact Us: Notify us of the issue within [Insert number of days, e.g., 7 days] of receiving your order by contacting our Customer Support team at [Insert Contact Information].
  2. Provide Details: When contacting us, please provide your order number, a description of the issue, and clear photographic evidence of the problem.
  3. Assessment: Our team will assess the issue based on the information you provide. We may request additional information or images if necessary.
  4. Resolution: Depending on the assessment results, we will determine the appropriate resolution, which may include issuing a replacement product or a refund, as applicable.

Warranty Policy

Certain products may come with a manufacturer’s warranty. If your product is covered by a warranty, the terms and conditions of that warranty will be provided to you separately. Please review the warranty information for details on how to make a warranty claim.

Damaged or Lost Packages

For packages that are damaged or lost during transit, we can only consider a refund or replacement if you have opted for parcel insurance at the time of purchase. If you have purchased parcel insurance, please follow the steps outlined in our Shipping and Delivery Policy for reporting and resolving such issues.

Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

Rosa Bullion Pty Ltd

info@staging.rosabullion.com.au

Effective Date: 27/09/2023

Please note that our Refund and Returns Policy is subject to change. The most recent version will be posted on our website with the effective date.

Need help?

Contact us at info@staging.rosabullion.com.au for questions related to refunds and returns.